SM Network
Frequently asked questions
Quick answers for activation, subscriptions, app tunneling, and connection issues.
Connection is not working after activation
After activation or license extension, processing may take up to 5 minutes. Reconnect the VPN after a few minutes if it does not work immediately.
What happens if no tunnel apps are selected?
If no apps are selected in a custom profile, all app traffic is protected by the VPN.
Why is my speed slower with VPN?
Speed can depend on device performance, mobile network quality, selected server, routing path, and the apps selected for tunneling.
How do I restore a Google Play subscription?
Use Restore in the license screen if you subscribed with the same Google account on the same supported device.
What is the support reference number?
It is a customer-facing reference shown in the app. Share it with support instead of your device ID.