SM Network

Support center

Contact us about activation, subscriptions, server access, connection issues, or account questions.

Email support

For account or activation issues, include your support reference number from the app settings screen.

support@keepsecure.me

Facebook page

Use Facebook for quick contact, announcements, and general service updates.

KeepSecure.me

Before contacting support

  • Check that your license is active.
  • Wait up to 5 minutes after activation or extension.
  • Try reconnecting the VPN.
  • Include your support reference number if the issue continues.